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What is a Managed Service Provider:

A managed services provider (MSP), is typically an Information Technology (IT) services provider, who manages and assumes responsibility for providing a defined set of services to their clients   You will have a flat or near-fixed monthly fee, which benefits you with predictable IT support costs.
With a managed service contract we can provide many of our services remotely over the Internet rather than having to perform on-site client visits, which it takes less time to fix and often be less expensive for the client. If we do have to come out, you receive a discounted hourly rate or we can include onsite support in our service!

Key customer benefits:

  • Customer peace of mind – monitor network on 24x7x365 basis proactively
  • Single point of contact for all network issues
  • Single supplier instead of multiple vendors
  • Defined Service Levels (for service delivery)
  • Known costs for management & fixed price contracts
  • Avoid costs of building own management & reporting systems
  • Lower Total Cost Ownership (TCO) for client
  • You’ll eliminate expensive repairs and recovery costs
  • Faster computer performance, fewer glitches, and practically zero downtime
  • The benefit of an in-house IT department WITHOUT all of the costs.
  • Constant IT budget with less likely Monthly Surprises
  • No more annoying spam, pop-ups, and spyware on your network
  • No Long Term Contracts

Total Server Care

Your network's servers and accompanying infrastructure are the heart and soul of your company's IT network. They provide the means by which all the users on your network, whether remote or local, utilize the resources that make them productive. That productivity is vital for your company's ability to compete in the marketplace.

But that infrastructure is complex, with many possible trouble spots - it's difficult to keep an eye on everything, and even more difficult to respond when any part or parts fail.

With Total Server Care, your network is being watched ALL the time, with a staff of trained IT professionals who not only perform regular maintenance tasks designed to prevent network problems, they're also ready to respond around the clock if a problem occurs. If you're an IT Manager, you couldn't ask for a better friend. If you're a CFO, you can concentrate on your business goals, knowing that IT costs are under control.

Support Services Available

  • Patch Management
  • Unlimited Remote Support Available*
  • Service Availability Monitoring
  • Spyware Detection & Removal
  • Backup Monitoring
  • Event Log Monitoring
  • Drive Space Monitoring
  • Virus Definition and Prevention
  • Monthly Onsite support Available*
  • Unlimited Onsite support Available*

* Be sure to ask for this option if needed.

Total Desktop Care

Your network users’ desktop PCs form the vital connection that allows your employees to be productive. Yet, it’s time-consuming and expensive to make sure each PC is kept up-to-date and in good working condition. Moreover, users often make changes to their PCs, either deliberately or accidentally, and these changes can have an effect on the whole network. Total Desktop Care is a cost-effective way to stay on top of the ongoing care for your users’ machines. The maintenance tasks occur after-hours, so user productivity is not affected by the service.

Desktop Support Services Available

  • Patch Management
  • AV Management
  • Spyware Detection & Removal
  • Service Pack Installation
  • Temp file and Internet debris removal
  • Disk monitoring
  • Online Asset Reporting
  • Monthly Onsite support*
  • Automated Image backups
  • Unlimited use of Helpdesk support**

*Extra service and can be calculated up front or billed by the hour

**Total Desktop Care with unlimited Helpdesk. Be sure to ask for this option if needed.