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Testimonials“Our first contact with MetroTech was wonderful. They are very knowledgeable about their products, attentive to your needs and provided us with sound solutions about our equipment. MetroTech took the time with our company to when we were in need and no one else could help us. Their service has been terrific and they are just a phone call away. I don’t know any other company you can call and they are in the building within the hour”. Chad Ralston "Over the past couple of years MetroTech has been our go-to company for support in creating our data management backbone. They have done an outstanding job in creating and maintaining our entire server to individual user computer system. We have enjoyed their services both as a knowledge base and as a very capable trouble shooting organization whenever necessary. We would highly recommend this company to any company who might be looking for someone to maintain and manage their data systems or considering taking their data management system to new levels" Clark Williams “With my entire office down for three days at the hand of a tech that I am certain did not know what he was doing, I decided to call MetroTech. I was hesitant that they were going to leave me in the same state as the last company. It was just a small networking job that seemed to have turned major. I called and the first impression was wonderful. They were helpful and knowledgeable. They came out on a Saturday morning with no complaints and within 15 minutes they had both of my computers networked together and my fax machine working again., as well as my scanner. I would never have thought that in such a short time a knowledgeable technician would come in and fix it all.” Ken & Barby Darby “We had a major power surge that damaged our server [and] MetroTech were onsite within an hour of my call. [The technician] worked tirelessly throughout the day and into the late night to get the server repaired. At 8:00am the next morning our server was up and running and our business network was operational again. MetroTech showed a sincere concern for the impact on our business and provided exceptional customer service to get the repairs completed.” Bryan Boliard, “Since working with MetroTech we have experienced a significant decrease in our network downtime. MetroTech have provided a prompt response and great customer service. They have ‘gone the extra mile’ a number of times to work with Dell and other vendors to sort out problems on our behalf, and have always managed to get a great deal for us.” Betty Torres “We experienced a hard-drive failure in our server in the middle of Holy Week and were in a state of panic. MetroTech staff calmed and reassured us and came out to us immediately. The technicians were knowledgeable, kind & respectful and provided us with excellent service. Our hard drive, and data, was saved.” Patti Pachack "Picking the right IT Company has proven to be a lot of hard work. There are companies with empty promises and outrageous rates as well as Poor customer service. My first encounter with Metrotech was a Mixer event for businesses in the area. I meet Kirstie Wilson as she was there representing MetroTech and she gave me her card. I responded with a busy calendar and asked her to get in touch with me over two weeks later. To my amazement she did it. Not only did she call me but before she called me she followed up with me via mail. I anticipated her phone call and spoke with her and Eric a couple times before he recommended coming out to survey my business. His assistant called to Verify the appointment and then when he was caught in traffic she called to let me know that he was stuck in traffic. What customer service. I have never had anyone with this level of customer appreciation for their customer. I think that this is exactly what I was looking for in an IT Company. With this level of customer service their work and strive for reliability should be bar none. I am looking forward to working with MetroTech to make my IT successful for my business." Paula Blanda “We had a critical error with our SQL server, which stopped access to our accounting software program. We use this software package on a daily basis to run our business. With the SQL server problem, we really thought we were in trouble. With one phone call to MetroTech, their highly skilled team was on the problem. They worked tirelessly and without any loss of data, they were able to restore functionality to both the SQL server and the accounting software. A real professional team that we would recommend to all businesses.” Joshua Abrams, Operations Manager "I was amazed at the response time when I called MetroTech to let them know that something was just not right with my server. My hard drive in my server had failed. Metrotech was on the job within the hour. They ordered my new hard drive and had it delivered installed and running the next day. Without them there is no telling what could have happened to my server and potentially my business productivity. With a company like MetroTech I don’t have to worry about my business being sacrificed because of my occasional IT hiccups." Rob Holliday |
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